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2020-01期

基于服務流程優化的快遞包裝回收系統設計

單位:北京工業大學...     作者:胡鴻,金玉鑫,周洲鋒     來源:工業設計雜志     時間:2020-01-17

摘 要:本文通過對快遞回收系統的優化來解決快遞包裝回收難、回收利用率低的問題。運用服務設計思維與方法,分析快遞服務流程中的利益相關人及不同客戶的行為,發現現有快遞服務系統存在的問題,挖掘潛在的機會點。去除快遞包裝箱上的紙質面單,借助AR技術以虛擬的形式呈現快遞面單的信息,減少資源浪費,并搭建起相應的線上線下一體化的回收模式。通過規范回收系統并建立獎懲機制使快遞公司在保持自身盈利的情況下兼顧消費者、第三方服務平臺等多方的利益,有利于快遞包裝回收系統的實際落地。

關鍵詞:服務流程;包裝回收系統;服務設計;快遞包裝


中圖分類號:C931.6 文獻標識碼:A

文章編碼:1672-7053(2020)01-0132-03


Abstract:In this paper, Objective Solve the problem of difficult package recycling and low utilization rate of recycling through the optimization of express recycle system. Method By using service design thinking and method, the behavior of stakeholders and different customers in the service process of express packaging was studied.Through sorting out and optimizing the process and touch points of express service, problems in packaging, transportation, terminal distribution, waste recycling and other aspects of existing express service were found and potential opportunities were explored. Results The paper sheet on the express package is removed, and the information of the express sheet is presented in a virtual form with the help of AR technology, so as to reduce resource waste and set up a corresponding online and offline integrated recycling mode. Conclusion By standardizing the recycling system and establishing a reward and punishment mechanism, the express company can take into account the interests of consumers, third-party service platforms and other parties while maintaining its own profits, which is conducive to the actual implementation of the express package recycling system.

Key Words:service process; package recycle system; service design; express package


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